Terms of Service for Custom Cutz

Effective Date: July 7, 2025

Welcome to Custom Cutz! By accessing or using our website customcutz.ca and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully. If you do not agree with these terms, do not use our website or services.

1. Acceptance of Terms

By accessing or using our website located at customcutz.ca (“Site”) and any services provided by Custom Cutz (the “Services”), you agree to be bound by these Terms of Service and our Privacy Policy. If you are using the Site on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Changes to Terms

Custom Cutz reserves the right to modify, update, or change these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this page periodically for any changes. Your continued use of the Site and Services after any such changes constitutes your acceptance of the revised Terms of Service.

3. Eligibility

You must be at least 18 years of age to use our Services. By using our website and services, you represent and warrant that you are at least 18 years old.

4. Services Provided

Custom Cutz is a barbershop offering haircuts and grooming services. Our website allows customers to:

• Book appointments via third-party services like Setmore.

• Subscribe to our newsletter for promotional and informational content.

• Contact us for inquiries or special requests.

5. Account Creation and Security

To book an appointment or subscribe to our newsletter, you may need to provide personal information such as your name, email address, phone number, and barber preferences.

You agree to:

• Provide accurate, current, and complete information during registration and when making bookings.

• Maintain the confidentiality of your account credentials.

• Notify us immediately of any unauthorized use of your account.

Custom Cutz is not responsible for any loss or damage arising from your failure to comply with this section.

6. Booking and Cancellations

• Appointments: When you book an appointment through our website (via Setmore), you agree to the terms and conditions set by Setmore. You must provide accurate information and follow the steps provided to confirm your appointment.

• Cancellations: We require at least 24 hours’ notice to cancel or reschedule your appointment. Late cancellations or missed appointments may incur a fee, as determined by our policies.

• No Show Policy: If you do not show up for your scheduled appointment without prior notice, you may be charged a “no-show” fee.

7. Payment Terms

Payment for services must be made at the time of the appointment unless otherwise specified. We accept various payment methods, including credit cards and electronic payments, via our third-party service provider, Setmore.

Custom Cutz is not responsible for any errors or issues related to payments processed through third-party services like Setmore. For any payment-related issues, please contact Setmore support directly.

8. User Conduct

You agree not to use the Site for any unlawful or prohibited activities, including but not limited to:

• Violating any local, provincial, or national law.

• Engaging in fraudulent activities or impersonating others.

• Disrupting the normal flow of services, including uploading or transmitting viruses or malware.

Custom Cutz reserves the right to suspend or terminate your access to the Site if you violate these Terms.

9. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Custom Cutz and protected by intellectual property laws. You may not use, copy, or distribute any content from the Site without express permission from Custom Cutz.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services, including the Setmore booking platform. These third-party sites have their own terms of service and privacy policies, which you should review before engaging with their services. Custom Cutz is not responsible for any content or practices on third-party websites.

11. Limitation of Liability

To the maximum extent permitted by law, Custom Cutz, its owners, employees, or affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the Site or Services.

This includes damages for errors, omissions, interruptions, defects, delays, or malfunctions in service, regardless of the cause.

12. Indemnification

You agree to indemnify and hold harmless Custom Cutz, its employees, officers, agents, and affiliates from any claim, loss, liability, or expense (including legal fees) arising out of your violation of these Terms or your use of the Services.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved in the courts located in Ontario.

14. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

Custom Cutz
512 Kingston Rd Unit 3
Pickering, ON L1V 1A4, Canada
Email: [email protected]
Phone: +1 647-857-9101